Legal

Privacy Policy

What we collect, why we collect it, and the control you have over it — in plain language.

Effective September 18, 2026

01Overview

RollCall helps people find food trucks, coffee trucks, ice cream trucks, mobile groomers, mechanics and other mobile vendors near them, and lets vendors go live on a map, share their location and take orders. This policy explains what information we collect when you use the RollCall iOS and Android apps and the RollCall website (together, the “Service”), how we use it, and the choices you have.

We do not sell your personal information, and we do not use it for third-party advertising or to track you across other companies’ apps and websites.

02Information we collect

We collect only what we need to run the Service:

  • Account information. Your name, email address, password (stored securely by our authentication provider and never visible to us), optional phone number and profile photo, and whether you use RollCall as a customer or a vendor. If you sign in with Apple or Google, we receive your name and email (or Apple’s private relay email) from that provider.
  • Location. With your permission, your device’s location while you use the app, to show vendors near you, estimate distance and travel time, and power order tracking. For vendors, the location of your device is shared while you are “live” so customers can find you, and is stored as your recent location history and planned route.
  • Orders and payments. What you order, from whom, amounts, fees, order status and pickup details. Card payments and vendor payouts are handled by Stripe; we never see or store your full card number. We keep a Stripe customer or connected-account reference so you can reuse saved cards or receive payouts.
  • Vendor business information. Business name, description, category, logo and cover photos, menu items and photos, hours of operation, and payout status.
  • Photos you upload. Profile pictures, logos, cover images and menu photos you choose from your photo library. We only access the photos you select.
  • Reviews, favourites and support. Ratings and reviews you post, vendors you save, and messages you send to our support team.
  • Device and notification data. Your device type and a push notification token so we can send order updates and, if you opt in, news about vendors going live.

03How we use your information

  • Create and secure your account and let you sign in.
  • Show nearby vendors on the map, calculate distances and directions, and track orders in real time.
  • Process orders, payments, refunds and vendor payouts.
  • Send order updates by push notification or text message, and other notifications you have turned on.
  • Review and approve vendors, keep the marketplace safe, and prevent fraud and abuse.
  • Answer support requests and improve the Service, including aggregated, non-identifying usage statistics for vendors (such as profile views).
  • Meet our legal, tax and accounting obligations.

04How information is shared

Between customers and vendors. When you place an order, the vendor sees your name, your order and the details needed to hand it over. When a vendor is live, customers see the vendor’s business profile, menu and location. Reviews you post are shown publicly with your name.

With service providers who process data on our behalf, under contracts that limit their use of it:

  • Supabase — database, authentication and file storage.
  • Vercel — hosting for our website and API.
  • Stripe — payments, saved cards, vendor onboarding and payouts.
  • Google Maps Platform — maps, distance and directions.
  • Google Gemini — optional AI enhancement of menu photos, only when a vendor chooses to use it.
  • Twilio — text message notifications.
  • Expo, Apple and Google — delivery of push notifications.
  • Apple and Google sign-in — if you choose to sign in with them.

For legal reasons, when required by law, to protect the rights and safety of our users or the public, or as part of a merger or sale of the business, in which case this policy will continue to apply.

05Your choices and controls

  • Location. You can allow or deny location access in your device settings at any time. Without it the map can’t show vendors near you. Vendors stop sharing location as soon as they go offline.
  • Notifications. Turn push notifications on or off in your device settings or in the app.
  • Profile. Update your name, photo, email and password in the app under Profile.
  • Photos. The app only accesses photos you pick; you can change photo permissions in your device settings.

06Deleting your account

You can delete your account at any time directly in the app: go to Profile → Security & Privacy → Delete Account and confirm. Deletion takes effect immediately and removes your account, profile, saved addresses, favourites and notifications. For vendors, your storefront, location history and route are removed and your menu is taken offline.

Records of completed orders and payments may be kept in a de-identified form where we are required to for tax, accounting, fraud-prevention or dispute purposes. Stripe keeps its own payment records under its privacy policy. You can also ask us to delete your account by emailing support@rollcall.mobile.

07How long we keep information

We keep your information for as long as your account is active. When you delete your account we delete your personal information as described above, except for records we must keep by law, which are retained only as long as required. Vendor live-location pings are kept only as recent history.

08Security

Data is encrypted in transit, passwords are never stored in plain text, and payment card data is handled entirely by Stripe, a PCI-DSS Level 1 certified provider. No system is perfectly secure, so please use a strong, unique password and let us know right away if you believe your account has been compromised.

09Children

RollCall is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10Your privacy rights

Depending on where you live, you may have the right to access, correct, download or delete your personal information, and to opt out of certain processing. You can do most of this in the app, or email us and we will respond within the time required by law. We will not discriminate against you for exercising these rights.

11Changes to this policy

We may update this policy as the Service changes. We will post the new version here with a new effective date, and notify you in the app or by email if the changes are significant.

12Contact us

Questions or requests about your privacy? Email us at support@rollcall.mobile.