Legal

Terms & Conditions

The ground rules for ordering from, and selling as, a mobile vendor on RollCall.

Effective September 18, 2026

01Agreement to these terms

These Terms & Conditions (“Terms”) govern your use of the RollCall mobile apps and website (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service.

You must be at least 13 years old to use RollCall, and at least 18 (or the age of majority where you live) to place paid orders or register as a vendor.

02What RollCall is

RollCall is a marketplace that connects customers with independent mobile vendors such as food trucks, coffee and ice cream trucks, mobile groomers and mechanics. RollCall provides the technology: the live map, ordering, payments and messaging.

Vendors are independent businesses, not RollCall employees or agents. Each vendor is solely responsible for the food, products and services it sells, including quality, safety, allergen information, pricing, availability and compliance with health, licensing and tax rules.

03Your account

  • Give accurate information when you sign up and keep it up to date.
  • Keep your password safe. You are responsible for activity on your account.
  • One person, one account. Don't create accounts for others or impersonate anyone.
  • You can delete your account at any time in the app under Profile → Security & Privacy → Delete Account.

04Orders, payments and refunds

  • Placing an order. When you place an order you make an offer to buy from that vendor. The order is confirmed when the vendor accepts it; the vendor may decline.
  • Prices and fees. Menu prices are set by the vendor. A service fee may be added and is always shown before you pay.
  • Payment. Payments are processed securely by Stripe. By paying, you authorize the charge shown at checkout.
  • Pickup. Orders are for pickup from the vendor’s live location. Estimated wait times are estimates, not guarantees.
  • Cancellations and refunds. If a vendor declines or cancels your order, you won’t be charged or you’ll be refunded. For problems with an order you received, contact the vendor or open a support ticket in the app and we’ll help resolve it. Refunds are returned to your original payment method.

05Additional terms for vendors

If you register as a vendor, you also agree that:

  • Your business profile is reviewed before it goes live, and RollCall may approve, decline or suspend a vendor profile at its discretion.
  • You hold, and will keep current, every license, permit, food-handler certification and insurance your business requires.
  • Your menu, prices, photos, hours and location are accurate, and you honor the orders you accept.
  • Payouts are made through Stripe Connect. You agree to the Stripe Connected Account Agreement, and RollCall deducts its disclosed platform fee from each order.
  • Your location is shown to customers while you are live. Go offline to stop sharing it.
  • Photos you enhance with the optional AI tool must be of your own products and must not misrepresent what customers will receive.
  • Optional paid features, such as the Trust Badge subscription, are billed as described when you sign up and can be cancelled at any time.

06Reviews and content you share

You keep ownership of the photos, reviews and other content you post. You give RollCall a non-exclusive, worldwide, royalty-free license to host, display and share that content to operate and promote the Service.

Reviews must reflect a genuine experience. RollCall has zero tolerance for objectionable content or abusive users. Hateful, harassing, sexually explicit, threatening or otherwise objectionable content is not allowed, and is filtered when posted.

You can report any review from the app, and block a reviewer so you no longer see their content. We review reports within 24 hours, remove content that breaks these Terms, and suspend or remove the accounts responsible.

07Acceptable use

When using RollCall, you agree not to:

  • Break the law, or sell or order anything illegal, including alcohol, tobacco or other age-restricted goods where not permitted.
  • Harass, threaten or discriminate against vendors, customers or our team.
  • Post fake orders, fake reviews, spam or misleading content.
  • Misuse the live map, including tracking a vendor or customer for anything other than an order.
  • Interfere with, scrape, reverse-engineer or attempt to access the Service or other accounts without permission.

08Suspension and termination

We may suspend or close accounts that break these Terms, put others at risk, or are used for fraud. You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (such as payment obligations, disclaimers and limits of liability) will survive.

09Disclaimers

The Service is provided “as is” and “as available”. Vendor locations, hours and wait times come from vendors’ devices and may be delayed or inaccurate. To the fullest extent allowed by law, RollCall disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and makes no warranty about the food, products or services sold by vendors.

10Limitation of liability

To the fullest extent allowed by law, RollCall will not be liable for indirect, incidental, special, consequential or punitive damages, or for anything a vendor sells or does. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid through RollCall in the three months before the claim, or $100. Some places don’t allow these limits, so they may not apply to you.

11App Store terms

If you downloaded RollCall from Apple’s App Store, these Terms are between you and RollCall, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any product claims, third-party intellectual property claims, or warranty obligations beyond refunding the purchase price, if any. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with Apple’s Usage Rules.

12Governing law and changes

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict of law rules, and disputes will be heard in the state or federal courts located in Spokane County, Washington, unless the law where you live requires otherwise.

We may update these Terms as the Service changes. We’ll post the new version here with a new effective date and let you know in the app or by email if the changes are significant. Continuing to use the Service after that means you accept the updated Terms.

13Contact us

Questions about these Terms? Email us at support@rollcall.mobile.